Regardless of how well you run your business, customer complaints are inevitable – it’s how you deal with them that really matters.

If you’re planning to set up your own business, you’ll have to decide where you can be at your most productive. Do you run your company from home, lease an office, or rent occasional space?

Creating a business plan doesn’t have to be a laborious process and you can ease the burden by using the Business Model Canvas – a one-page plan

Royston Guest, author of ‘Built to Grow’, refers to business growth as being split into 5 distinct stages – each stage having its own set of challenges or business behaviours.

Here are three mindful exercises that can fit into even the busiest day. Starting with one that aims to ease you in gently to the practice in just ten seconds!

With many small businesses run by just one person, many start-up tasks are dealt with as quickly as possible due to time constraints. Dave Millett highlights some important things to look out for before you sign a telecoms contract.

Unless the services or products you offer are truly unique, you are likely to be operating in a competitive market against dozens, if not hundreds, of other companies. One way to help give you an edge over the competition is by creating a powerful visual identity for your brand – a logo!

For businesses everywhere, the aim is to be successful – but is it possible to be too successful? Well, ‘yes’ is the answer, especially if your business expands too quickly, which is something that can happen to start-ups in particular.

If you don’t have the means to buy an existing business and starting an enterprise from scratch sounds too daunting, owning a franchise could be the answer.

You may have the best idea in the world – a fantastic new product, or a life-changing new service, but for your business to be a success, you need to be sure that there is a real market in place.